Website Accessibility Concerns, Complaints and Grievances

Website Accessibility Concerns, Complaints and Grievances

A student, parent or member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official Harlem School District #122 web presence that is developed by, maintained by, or offered through Harlem School District, third party vendors and/or open sources may complain directly to a school administrator, or the school or District webmaster. The initial complaint or grievance should be made using the Website Accessibility Complaint/Request Form, however, a verbal complaint or grievance may be made. When a school administrator or School/District webmaster receives the information, they shall immediately inform the Stakeholder Engagement Department.

Whether or not a formal complaint or grievance is made, once Harlem School District #122 has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint or grievance regarding the inaccessibility of Harlem School District #122 public website content, the Complainant should submit the website feedback form.

The formal ADA non-compliance complaint should include the following:

Name

Address

Date of the Complaint

Description of the problem encountered

Web address or location of the problem page

Solution desired

Contact information in case more details are needed (email and phone number)

The complaint or grievance will be investigated by the Stakeholder Engagement Department or Superintendent designee. The student, parent, or member of the public shall be contacted no later than five (5) working days following the date the website accessibility compliance coordinator receives the information. The procedures to be followed are:

An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the timeline may only be approved by the Stakeholder Engagement Department.

The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.

The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.