Frequently Asked Questions

  • When is online registration open to new and returning families?
    Online registration through Skyward Family Access will open July 29th.  Online registration will be available for a family once residency documents are approved.  

    Do I need a Skyward Family Access Account to register online?
    Yes.  If you have not logged in before, you may either select the forgot password option or fill out the Skyward Family Access Account Request Form.  If you choose to use the forgot password option, you must use the email that is on file in Skyward.

    Who can register online?
    Families of new students to the district and families of returning students.  For returning students, parents or guardians listed as Family 1 in Skyward are able to complete the online registration.  Family 1 will not be able to see or edit Family 2 information.  Family 2 must log into Skyward to make edits to their personal information.

    How do I prove residency?
    You will have two options to prove residency.  To see a complete list of acceptable residency documents, click HERE.

    • Email the documents to
    • Prove residency in person at the Harlem Administration Center (Documents will not be accepted by mail)
      *When taking a picture of a utility bill, please make sure to include your name and the service address in the picture.

    What if I do not have residency documents in my name?
    The parent or guardian registering the student and the district resident must come to the Harlem Administration Center to prove residency and to complete the Letters of Residence Form.

    Can I pay fees during the online registration process?
    No. Fees for the 2019-2020 school year will be applied on July 17th.  Fee payment can be made at e-Funds for Schools.  To see a list of fees for the 2019-2020 school year, click here.

    If I have multiple students, do I need to register each student individually?
    Yes.  You will register one student at a time.  You will only need to provide residency documents once.

    What if I do not have computer or internet access to complete online registration?
    The Harlem Administration Center will have computers available during the online registration window (May 22nd-July 16th).  Parents or guardians may come to the Administration Center to complete the online registration.  Summer hours for computer use are Monday through Thursday 8:00-3:30.  

    Can I complete online registration in the Skyward Mobile App?
    Yes.  You can complete the process when opening the app in desktop mode.  It is recommended, however, that you complete online registration utilizing a computer or tablet.  This will make it easier to navigate through the steps.

    Why does Skyward show the current grade for the 2018-2019 school year during online registration?
    The students 2019-2020 grade level will be updated in Skyward on July 15th.  

    How do I apply for fee assistance online?
    Please visit  The application must be completed each year.  The State of Illinois opens the applications mid-July each year.

    How do I inquire about an in-district transfer?
    All inquiries must be made in person at District-Wide Registration.  Families will need to fill out a request form with Susie Rogers.